My Username/Password doesn't work.
Please check to make sure you are entering your details accurately.

Can I mix and match a pack from different proof cards?
Unfortunately as the laboratory works on an automated system, it is not possible to mix packages from different proof cards.

Can I order over the telephone?
No, unfortunately we are unable to take orders over the phone.

What is our contact information?

The return by date on my proof card has passed, can I still order online.
Yes, the photographs are available online for approximately 6 months after the return date on the proof card, however
they are only available to be posted direct to home.

When will my order arrive?
If you have ordered for delivery direct to home your order will be dispatched within 3-5 working days. Please allow a further 10 working days for delivery. Gift items may take longer. If you have ordered to collect from school your order will arrive with the main school batch, within 5-20 working days after the closing date on your card. If you would like more information about delivery please click here.

Can I order a different size?
As our system is automated we can only produce the sizes available on our webpage.

How do I change my order?
Your order is printed automatically when it is received so it is not possible to change it. Please contact us as we may be able to help.

I don’t have a PayPal account, how do I pay?
You don’t need a PayPal account, PayPal act as a merchant service and you can pay using a credit/debit card.

How do I open my digital download?
Full instructions can be found here

Why does my order page not work?
Occasionally the encryption used to protect your page becomes corrupted; this can result in the page not being displayed correctly, if this occurs please re-enter your username and password to generate a new ordering link

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PO Box 112, Porthcawl, CF36 9DX